Frequently Asked Questions
Everything you need to know about Plum sports gear and services.
What is the standard shipping time for Plum orders?
We typically process orders within 24 hours. Standard domestic shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
How do I return a product that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid shipping label, and send the item back in its original packaging for a full refund or exchange.
Are Plum products covered by a warranty?
Yes, all Plum performance gear comes with a 1-year limited warranty against manufacturing defects. This covers stitching, hardware, and material integrity under normal athletic use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking page so you can follow your gear every step of the way.
Do you offer team or bulk discounts?
Absolutely. For orders of 15 items or more, please contact our dedicated sales team at [email protected] to receive specialized pricing and customization options.